Support

Something not working? Write to us.

hello@freightiva.app reaches a person. Tell us what you were doing and what happened instead. If you are a driver mid‑load, say the load number and we will call you back rather than making you type.

We answer Monday to Friday, 8am to 6pm Central, and we watch the inbox outside those hours for anything that has a truck sitting.

If you are a driver

You do not need an account. Dispatch texts you a link; tapping it opens the load in the app. If the link will not open, ask dispatch to send it again — links expire, and a new one takes them a second.

Location sharing won't start. The app asks for location permission the first time you tap Start sharing location. If you said no earlier, turn it back on in your phone's Settings under Freightiva, then tap the button again. Sharing stops when you end it or the load is delivered — it is never running on its own.

The app is in the wrong language. Freightiva follows your phone's language, and you can switch between English and Spanish from the load screen at any time.

If you are dispatch, an agent, or broker staff

Sign in with the email your broker set you up with. If you cannot get in, your broker's admin can reset you from their side faster than we can — ask them first. If they are stuck too, write to us.

Face ID or fingerprint won't unlock. Tap Try again on the lock screen. If your phone's biometrics are unavailable, use your phone passcode, which the same prompt accepts.

Deleting your account or data

Your account belongs to the broker who created it, so ask them to remove it. If you would rather ask us, write to hello@freightiva.app and we will pass it to them and confirm when it is done. What Freightiva holds and how long it is kept is set out in our privacy policy.

Reach a human

Support, sales and privacy all reach us at hello@freightiva.app. Put what it is about in the subject line and it gets to the right person the same day.

Freightiva is a product of Evolution Dispatch LLC.